YINGFA Sydney - Delivery

Delivery and Shipping

Charges

Shipping charges are intended to cover overhead costs associated with processing orders, handling, sending and shipping products to you. Shipping charges are based on the weight, volume and destination of the order, not just the value of goods.

Calculation or estimate of shipping charges is part of this sites "Checkout" process and is displayed before your order is sent. The charges account for the shipping destination as well as the weight and volume of your order.

Should the web site calculated charges vary significantly from our actual costs we will contact you prior to processing your payment and request adjustment.

For more information please feel free to contact us at: sales@yingfasydney.com.au

Method of Delivery

All our deliveries are sent using Australia Post.

We have chosen this method as we believe it to be the most reliable method of delivery and provides:

Online Parcel Tracking via http://auspost.com.au/track/ and
$100.00 insurance from Australia Post.

If there is no one home to sign for the parcel, Australia Post will leave a card in your mailbox explaining how to collect the package.

Express Post also an option at slightly more cost.

Dispatch

Once all payment has been received and processed, your order will be dispatched and we will confirm by email together with tracking details if applicable.

Please allow six (6) working days after the placement of your order before contacting us. If you do not receive your order at the expiration of six (6) working days, please telephone us on (02) 9580 8804.

It is important that you check the accuracy of the details you enter into the Delivery Details section during the checkout process. Please note it is your responsibility to supply the correct delivery details as we cannot be held responsible for incorrect or unsuccessful deliveries.

Delivery Timeframes

As per Australia Post delivery guide, all deliveries (for all metropolitan areas) should arrive within a maximum of 6 working days from the date of dispatch. This time may vary depending on the area in which the item is to be delivered. Local deliveries often are within 2 days. Please note that Ying Fa Sydney will not be held liable for any postage delays incurred by Australia Post. It is your responsibility to advise us if the parcel has not been delivered. If an item is lost or not delivered, Ying Fa Sydney will investigate the matter with Australia Post. Then, depending on the outcome of such investigation and at the discretion of Ying Fa Sydney, a replacement item will be sent. Furthermore Ying Fa Sydney will not warrant the cancellation of an order as a result of delays with Australia Post.

Please note that Ying Fa Sydney will not be held liable for any postage delays as a result of Australia Post peak period delays. It will remain your responsibility to ensure you take into account possible obvious delays with Australia Post such as Christmas, New Year and Easter, whereby Australia Post regular delivery guide (maximum 6 working days for Metropolitan areas) may not apply. For further information about Christmas postal delivery times or tips, contact the staff at your local Australia Post Branch, telephone 131318 or visit www.auspost.co.au.